Currently, the shop "Hall by Sellenatela" in Tomigaya, Shibuya-ku is accepting reservations by appointment to prevent the spread of coronavirus infection. (* Click here for appointments → )
Along with that, we will extend the period of the "FREE DELIVERY & FREE RETURN campaign" so that you can try Sellenatela shoes more easily at home.
During the campaign period, all Sellenatela shoes can be used free of charge when ordering from the Sellenatela Online Shop, and various fees related to returns/exchanges if the size does not fit.
Now that you spend a lot of time at home, please take advantage of this opportunity to feel free to try it at home.
In addition, as a measure to prevent the spread of the new coronavirus infection, our staff's work schedule is limited, so it may take a little longer than usual to ship. Please note.
・Orders during the campaign period are eligible. The end date will be announced later.
・This campaign is not applicable to the target products at the time of seasonal sales and various campaigns. Thank you for your understanding.
・If you wish to exchange an item, we will bear the shipping cost for up to 3 pairs per person during the period.
・If you wish to return an item, we will bear the return shipping fee and refund fee for up to 3 pairs per person during the period.
・For returns/exchanges, please contact us within 7 days after contacting us about shipping the product.
・We do not accept exchanges/returns of products that have been used for purposes other than trying on. Please be sure to try it on indoors and be careful not to get the product dirty.
・If you have any concerns, such as not knowing the size, feel free to contact us from CONTACT .
